Privacy policy

What information do we collect?

Personal information is information that can be used to directly or indirectly identify you. Personal information also includes anonymous information that is linked to information that can be used to directly or indirectly identify you. Personal information does not include information that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

We will only collect and use personal information which is necessary to comply with our legal obligations and to assist us in administering our business and providing the services you request.

We collect information from you when you:

• Register on our site

• Place an order

• Subscribe to our newsletter

• Respond to a survey

When ordering or registering on our site, you may be asked to enter the following information:

• Name

• Email address

• Mailing address

• Phone number

However, you may also visit our site anonymously.

What do we use your information for?

We use the information you provide for the purposes stated at the time of collection and as otherwise permitted by law.

The information we collect from you may be used in the following ways:

• To personalize your experience
  Your information helps us better respond to your needs.

• To improve our website and shopping experience
  We continually improve our website offerings based on feedback and user data.

• To improve customer service
  Your information helps us respond more effectively to support requests.

• To process transactions
  Including executing payments and delivering purchased products or services.

• To administer promotions, surveys, or site features

• To send periodic emails
  The email address you provide may be used to send important information and updates related to your order, along with occasional company news or promotional offers.

• To send periodic SMS messages
  The phone number provided during registration or checkout may occasionally be used to send marketing or promotional information related to our products or services.

Legal Basis for Processing Personal Information

If you are located in the European Economic Area (EEA), our processing of your personal information will be based on the following legal grounds:

• Consent under Article 6(1)(a) of the General Data Protection Regulation (GDPR)

• Performance of a contract under Article 6(1)(b)

• Compliance with legal obligations under Article 6(1)(c)

• Legitimate interests under Article 6(1)(f)

If you have given consent for the processing of your personal information, you may withdraw your consent at any time by contacting us at Help@nalisom.com.

Your Rights

We take reasonable steps to ensure that your personal information is accurate, complete, and up to date.

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to data processing

• Receive your data in a structured format

• Request data transfer to another provider

You may also lodge a complaint with the relevant data protection authority regarding the processing of your personal information.

To exercise your rights, please contact us at:

Help@nalisom.com

We will respond within a reasonable timeframe.

How do we protect your information?

You are responsible for maintaining the security of your username and password on Nalisom. We recommend choosing a strong password and updating it regularly.

We implement several security measures including:

• Secure server infrastructure

• SSL (Secure Socket Layer) encryption

• Secure payment processing systems

Sensitive information such as credit card details is not stored on our servers after transactions are completed.

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Do we use cookies?

Yes. Cookies are small files that a website transfers to your computer through your web browser. They allow websites to recognize your browser and remember certain information.

We use cookies to:

• Remember items in your shopping cart

• Save preferences for future visits

• Analyze website traffic and interaction

• Improve user experience

We may also use Google Analytics to better understand how visitors interact with our website.

You may disable cookies through your browser settings, although some parts of the website may not function properly.

Do we disclose information to outside parties?

We do not sell, trade, or transfer your personal information to outside parties.

However, trusted third parties may assist us in:

• Operating our website

• Processing payments

• Delivering products

• Sending communications

These partners are required to keep your information confidential.

We may also release information when required by law or to protect our rights, property, or safety.

How long do we retain your information?

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy unless a longer retention period is required by law.

Third Party Links

Our website may occasionally contain links to third-party websites. These websites have separate privacy policies, and we are not responsible for their content or practices.

Terms and Conditions

Please also review our Terms and Conditions page which outlines the rules and limitations governing the use of our website.

Questions and Contact Information

If you would like to:

• Access your personal information

• Correct or update your data

• Request deletion

• File a complaint

Please contact our Privacy Compliance Officer: at Help@nalisom.com